All of our fabrics and goods are first quality. Please note that the colors that appear on your monitor may vary depending on your screen settings. If you are unsure of a color of any of our items, please feel free to contact us via email prior to making a purchase. Returns will not be accepted once goods are packaged and shipped out.
If a swatch is purchased an order for the actual fabric must be purchased within 10 days of making the sample swatch puchase to assure the dye lot will not change.
All items carry a 10 day (days start on the day the order was placed), return policy ON ORDERS WHERE WE HAVE MADE AN ERROR OR IF THE GOODS RECEIVED WERE DAMAGED PRIOR TO SHIPPING (wrinkles on fabrics are not considered damaged goods as some wrinkles will occur during the handling of packages). What this means is that you have 10 days from the post marked date, to return merchandise for a refund once we have given the approval for a return. UNLESS WE MADE AN ERROR, NO REFUNDS OR EXCHANGES WILL BE ACCEPTED ONCE WE HAVE CUT AND SHIPPED THE FABRIC OUT.
If you are dissatisfied, please contact us via e-mail ASAP and we will do the best we can to resolve the matter as quickly as possible. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have sufficient time to return the order, once we agree on the return.
We will be unable to correct any order after the 10 day period. SYFabrics will pay for the shipping fee (UPS ground or 1st class via the US post office) associated with returned merchandise when we have made an error.